Refund Policy

A payment for a plan or for a credit pack is not refundable. Credits land in your account the moment the payment clears, and the money behind them goes straight to the AI providers that run your generations.

If something has genuinely gone wrong, a double charge, a charge you did not make, or an account you could not use at all, email team@arkzero.ai. A person reads it and sorts it out.

A generation that fails because of something on our side, the provider's side, or our own moderation system, is never billed as a normal generation. It is refunded automatically, as a visible row in your credit history, within 60 seconds. You do not need to ask for this and you do not need to contact support for it.

A retake you ask for because you simply want a different result is a new generation and is charged like one, on every plan, including free.

Cancelling stops the next charge. It does not delete your account and it does not take your existing work away. Your plan, and the credits included in it, run to the end of the period you already paid for. We do not refund unspent plan credits when you cancel.

Credits bought separately as a top-up last 90 days from the day you buy them and do not roll over past that.

Anything about a charge goes to team@arkzero.ai.